Supervisor

Summary: The Staff Supervisor is responsible for overseeing both the kitchen staff and the laundry operations to ensure the smooth and efficient running of all kitchen functions and laundry services. This includes managing kitchen staff, maintaining food quality and safety standards, and managing the laundry staff; ensuring the proper care and cleaning of linens, and cleaning and organizing rooms of individual served and common areas. The supervisor will ensure that both departments work in tandem to provide exceptional service, maintain cleanliness, and support operational efficiency. In addition, the Staff Supervisor will manage the housekeeping contract.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Kitchen Staff Supervision:

• Supervise Kitchen Staff:
• Manage daily operations of kitchen personnel, including line cooks, prep cooks, dishwashers, and other kitchen staff.
• Provide leadership and guidance to ensure staff meet performance standards
• Conduct daily briefings to set priorities and ensure all tasks are completed efficiently.
• Quality Control:
• Monitor food preparation and presentation to ensure consistency and adherence to quality standards.
• Oversee portion sizes and plating for all dishes.
• Ensure the cleanliness and organization of the kitchen throughout shifts.
• Training and Development:
• Train new kitchen staff on food preparation, safety procedures, and operational standards.
• Offer ongoing coaching and support to improve staff performance.
• Assist with cross-training staff for versatility across various kitchen roles.
• Food Safety & Sanitation:
• Enforce kitchen hygiene practices, including proper food handling, cleaning, and sanitation.
• Ensure compliance with health and safety regulations, including temperature control and food storage.
• Maintain cleanliness in all kitchen areas and equipment.
• Inventory Management:
• Assist in managing kitchen inventory, including food and cleaning supplies.
• Report equipment issues and coordinate repairs or replacements as needed.
• Help track food waste and ensure efficient use of ingredients to minimize costs.

Laundry Department Supervision:

• Laundry Operations Management:
• Oversee the daily operations of the laundry department, including the cleaning and maintenance of kitchen linens, uniforms, towels, and other laundry-related items.
• Ensure that all linens are cleaned, sanitized, and stocked for kitchen and service needs.
• Maintain an organized laundry area and ensure it meets health and safety guidelines.
• Ensuring bedrooms are safe, comfortable, and maintained in an attractive manner.
• Staff Supervision and Scheduling:
• Supervise laundry staff and manage their work schedules to ensure sufficient coverage.
• Train laundry staff in proper procedures for washing, drying, folding, and storing linens.
• Ensure staff follow laundry room protocols, including the use of detergents, temperature settings, and equipment handling.
• Equipment & Supplies Management:
• Maintain and monitor laundry equipment (washers, dryers, etc.) to ensure it operates efficiently.
• Track inventory of laundry supplies (detergents, fabric softeners, etc.) and place orders when necessary.
• Ensure equipment is regularly cleaned and maintained to extend its lifespan and prevent breakdowns.
• Quality Control in Laundry:
• Ensure linens and uniforms are cleaned to the highest standard, free of stains and damage.
• Inspect the quality of finished laundry to ensure it meets standards for appearance, cleanliness, and functionality.

General Duties:

• Communication & Coordination:
• Foster open communication between kitchen staff, laundry staff, and management to ensure smooth operations.
• Collaborate with the VP of Residential Programs to address any issues related to kitchen and laundry departments.
• Resolve any concerns or complaints related to laundry or kitchen operations promptly and professionally.
• Administrative & Record Keeping:
• Keep track of timekeeping and attendance for both kitchen and laundry staff.
• Assist in creating schedules and managing staffing levels to ensure smooth operation.
• Maintain records for inventory, laundry usage, and cleaning logs.
• Assist in Food Preparation and Service:
• Support the kitchen team during peak hours by assisting with food prep, cooking, and plating as needed.
• Step in to cover shifts or provide additional support during busy service periods.

Compliance/HIPAA:

While performing the duties of this job, employee will comply with all federal, state and local laws pertaining to Easterseals Arkansas.

Employee has access to all client protected health information within his/her program. Employee will not attempt to access any other protected health information unless otherwise approved by Supervisor or Privacy Officer.

Supervisory Responsibilities:

Supervises assigned staff in coordination with Assistant Director. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in a kitchen environment, with at least 3 years in a supervisory or leadership role.
• Experience or understanding of laundry operations, including fabric care, washing, and equipment handling.
• Strong knowledge of kitchen operations, food safety standards, and hygiene practices.
• Ability to supervise, train, and motivate staff across multiple departments.
• Excellent organizational and time-management skills.
• Ability to manage and maintain kitchen and laundry equipment and supplies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong communication and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Culinary degree or equivalent experience preferred, but not required.

Physical Requirements:

• Ability to stand for long periods and lift heavy objects (up to 50 lbs).
• Ability to work in a hot, fast-paced kitchen and laundry environment.
• Dexterity and hand-eye coordination to use kitchen and laundry equipment.
• Ability to manage the physical demands of supervising both departments simultaneously.

Note: This job description is intended to outline the general responsibilities and qualifications for the role of Kitchen & Laundry Staff Supervisor. Other duties may be assigned as needed to meet the needs of the restaurant and operational requirements.

Easterseals Arkansas has designated this position as a “non-safety sensitive” position under the Arkansas Medical Marijuana Amendment.